Customer Support

How can we help you?

Get help through WhatsApp, raise a support ticket, or browse our knowledge base. Our team is here for you.

Choose how you'd like to get help

WhatsApp Support

Message us on WhatsApp for quick support. Available Mon–Sat, 9 AM to 7 PM IST. Typical reply within minutes.

Chat on WhatsApp →

Raise a Ticket

Submit a detailed ticket and our team will respond within 4 business hours. Track your ticket status anytime.

Submit a ticket ↓

Email Support

Send us an email and get a detailed reply. Best for complex issues, billing queries, or account-related requests.

support@creativebee.app

What we can help with

Account & billing

Subscription changes, invoice downloads, payment method updates, and refund requests.

Technical issues

Bugs, errors, slow performance, integration failures, and data sync problems.

Feature guidance

How to use specific modules, set up workflows, configure integrations, or optimise your setup.

Onboarding help

Getting started with Creativebee, data migration, team invitations, and initial configuration.

Security & compliance

Data privacy concerns, export requests, audit logs, and compliance documentation.

Feedback & requests

Feature requests, product suggestions, and partnership enquiries.

Raise a support ticket

Fill in the details below and our team will get back to you within 4 business hours.

Full name

Email address

Mobile number

Ticket submitted successfully!

We've received your request and will respond within 4 business hours. A confirmation has been sent to your email.

Support hours & response times

WhatsApp support

Mon – Sat, 9:00 AM to 7:00 PM IST
Typical reply: within minutes

Email & tickets

24/7 submission, replies within 4 business hours
Complex issues: within 24 hours

Phone support

Available for Growth and Enterprise plans
+91 99884 47974 (Mon–Fri, 10 AM – 6 PM IST)